Frequently Asked Questions (FAQ)

My account is blocked after I changed an address detail!

Your address change must be approved by your confirmed adidas contact person at adidas first. Once this is done, you will receive an e-mail from the shop system. If you don't receive answer after some days, maybe contact your confirmed contact person at adidas again, and ask for approval. You can find your confirmed contact person by clicking on PROFILE, Edit my Profile, or simply paste this link: https://color-ms.com/Account/Profile
Can you supply a list of colors of a particular season?

A color list can be downoaded here in the shop under https://color-ms.com/Downloads Please note, that only the purchase of Rings or Books activate the downloads of a season.
Why can't my Invoice Address be edited?

This happens, if your invoice address was created out of the delivery address by system. Changes to delivery addresse must be approved. Invoice Addresses that have been created seperately, can be edited freely.
I need the Tax Number to appear on the invoice

There's a new field under invoice addresses for that. To create an invoice address including your tax ID please go to: https://color-ms.com/InvoiceAddress/Add
The QTX File of a season does not appear in the download section.

Please note, that only the purchase of Rings or Books of a season, activates the downloads for that season.

Your problem is not listed? Please contact Muster Straub